RETURN POLICY AND ADDITIONAL STORE POLICIES
Due to the abuse of our Return Policy by numerous customers, it makes it harder for us to take returns. The Marble Gypsy will be happy to take exchanges or issue store credit, but we will no longer be taking returns.
Customer Service is our number one priority and we will always try to work with all of our customers. All Sale Items over 30% off are final sale, we will not take returns or exchanges on these items.
Regarding Coupon Codes
if you do not apply an active coupon code, we can not apply the codes after the fact.
If you purchase an item and then discover you missed a coupon code, we can not apply the coupon code after the fact.
If you purchase an item and it goes on sale the next day, we are sorry. We randomly have sales and can not go back and give you a discount.
If you purchase an item in store and then discover we are having an online sale, we are sorry online sales and in store purchases are separate issues. We will not honor online sales in store or vise versa.
ONLINE RETURN POLICY
Online orders can be returned for an exchange or store credit within 10 days of customer receipt. Any items returned for exchange must be unworn, unwashed, unaltered, non-sale merchandise. Returned items must include all original tags.
There are no cancellations on bag orders. Bags go into production as soon as you order, each one is custom made.
Any cancelled orders are subject to a 5% restocking fee.
Returns must be postmarked within 10 days from the time you receive your order. Return shipping charges are the customer’s responsibility. All returns must be sent with Delivery Confirmation. USPS tracking numbers are great for delivery confirmation. We need proof it was mailed, and you need proof it arrived! You may also return your purchases in person at our Branson, Missouri location.
IN-STORE RETURN POLICY
Returns can be made within 30 days for Exchange or Store Credit (No Cash Refund). Items must be tagged and in unworn condition. A receipt is required for all returns. SALES ON CLEARANCE OR SALE ITEMS ARE FINAL.
Please contact us if you have any questions regarding our return policy and return process.
The Marble Gypsy
216 Branson Landing
Branson MO, 65616
ALL RETURNS MUST INCLUDE:
- Customer name
- Phone number
It is at the discretion of The Marble Gypsy to deny a return if the merchandise is in a condition showing damage or use.
Please Note: Any item on sale greater than 30% off is considered Final Sale and may not be returned or exchanged.